Something broken?
Let's fix it.
Search the knowledge base, walk through the common problems below, or skip straight to a human, engineering reads every ticket within 24 hours.
Most issues, with the actual fix.
First launch failures, permissions, and missing dependencies.
Magic link emails, locked accounts, and device limits.
Why a class won't sync, why an action stalls, why you hit a wall.
Aluma runs on cloud models (Hermes 1.2, Athena 2.1, Zeus 3.2). Here's what to do when a run misbehaves.
Push to talk voice for asking questions hands free.
Money stuff, handled by a human, not a portal.
A few details cut our reply time in half.
Include the checklist on the right in your support email. It skips the usual back and forth and lets us jump straight to the fix.
# what to include - account email - browser + OS (e.g. Chrome 141, macOS 15.2) - which model was selected (Hermes / Athena / Zeus) - which connector, if it's a sync issue (e.g. Canvas) - what you asked + what happened - approx time of the failed turn (helps us find logs) - screenshot or copied error message, if any
Honest answers, no marketing voice.
Don't see your question? Email support@aluma.fun or head to contact.
One inbox, read by the same people who wrote the code. Avg reply: under a day.
Not a bug, just want to say hi, pitch a partnership, or ask the founder something? That's what /contact is for.