How can we help?
Quick answers below, or email support@aluma.fun and a person replies.
Learn how Aluma works as an AI tutor
Email supportStart here
Open app.aluma.fun and create an account. Then connect your school on the Connectors page or add an assignment by hand.
Press Sync on Home. For a token connector, disconnect and reconnect it on the Connectors page. For a Lumi Anywhere portal, make sure you're signed into it in Chrome, then sync again.
A practice test or school test is still open, even if it's paused. Finish or end it and the tutor comes back.
Getting started
Open app.aluma.fun and create an account. Then connect your school on the Connectors page or add an assignment by hand.
Use the web app on a laptop or Chromebook. Lumi Anywhere runs in Chrome, Edge and Brave.
School sync
If your school uses Canvas, Schoology or Blackbaud, paste a token. For Google Classroom, sign in with Google or use Lumi Anywhere. For PowerSchool, Blackboard, Moodle and other portals, use Lumi Anywhere.
Press Sync on Home. For a token connector, disconnect and reconnect it on the Connectors page. For a Lumi Anywhere portal, make sure you're signed into it in Chrome, then sync again.
Some districts turn them off. Ask your school's Schoology admin to turn API access on, or add assignments by hand.
Lumi Anywhere
Click the Lumi icon in your Chrome toolbar.
Press Sign in to Aluma in the panel, then Authorize extension.
Use Chrome, Edge or Brave on a laptop or Chromebook. School-managed browsers may block extensions, so ask your school if the install is blocked.
Nothing from the page until you turn on Whole page or Point at part for that message.
Tests and the AI tutor
A practice test or school test is still open, even if it's paused. Finish or end it and the tutor comes back.
Full practice tests offer 1.5x or 2x timing for approved accommodations. It's for practice only.
Your account
Go to Settings. You can export your data, reset your account or delete it. Delete and reset ask for your password and an emailed code.
Email security@aluma.fun. Please don't post it publicly.
Before you email
- Your account email
- Browser and device
- Which connector or page
- What you did and what happened
- A screenshot if you can